Care Coordination

Nobody likes dealing with an illness or injury. On top of that, navigating the health care system can be challenging! When you or a family member needs medical care, the Care Coordination team can help you understand your options and navigate the often-confusing health care system.


A member of the team will contact you to assess your situation and determine how we can work with you and your doctor to make sure you understand your options and have everything you need on the road to recovery.

Help When You Need It
Care Coordination service includes helping you:

  • Get the right care. For many patients, being discharged from the hospital or facing a chronic illness means they are “on their own” for getting the right follow-up or ongoing treatment—but you don’t need to feel alone! The team can work with you, your doctor, and the hospital staff to help evaluate your options (including state of the art technology and health monitors) to ensure you get the care you need.
  • Understand the information you receive from different providers. Complicated conditions often involve several specialists who may have difficulty keeping one another updated about a patient’s care. Because they know you, and are familiar with your care, Care Coordination can make suggestions, explain anything that’s confusing, including your medical bills, and even contact providers on your behalf.
  • Take the proper medications at the right time. It can be overwhelming to keep track of different medications and to manage multiple conditions. The Care Coordination team can review your full list of medications and help you understand exactly which to take and when to take them.
  • Stay on the Road to Recovery. Complications and setbacks can happen. If you’ve received hospital or outpatient care and still aren’t feeling better, Care Coordination can review your situation and see if it makes sense for you to visit a specialized facility, such as University of Kentucky (UK) or Cleveland Clinic.

Care Coordination can help you:

  • Understand your medical condition.
  • Consider treatment options.
  • Evaluate whether you should consider other specialists and facilities with better experience and equipment to deal with the condition.
  • Review medications to ensure the proper drugs are taken at the right time (and to avoid dangerous interactions, as can happen when you have prescriptions from multiple specialists).
  • Get needed follow-up care and health monitoring to help you recover.

Contact Our Team 
The Care Coordination service is designed to provide you and your family with a better health care experience. The Care Coordination team may contact you to offer assistance. The health coach at the on-site Health Center at your mine or office can also help you get started with the Care Coordination team.